Description

General Objective

Implement organizational strategies for continuous improvement and safety in health care, through the diagnosis of the management and quality culture in accordance with current national regulations.

Addressed to:

Doctors, nurses, midwives, dentists, nutritionists, kinesiologists, speech therapists, occupational therapists, medical technologists, chemists-pharmacists, commercial engineers, civil engineers and related areas.

Content

Module I: INTRODUCTION TO HEALTH MANAGEMENT
Generalities of management and administration
Epidemiology and health determinants
Regulatory framework, health reform and the health system in Chile.
Companies and organizations
The service of health institutions
Clinical management tools

Module II: ECONOMICS AND MANAGEMENT
Scarcity and resource allocation
Supply and demand
Economics and functioning of the health market
Social projects in health
Health ethics

Module III: STRATEGIC MANAGEMENT I
Strategic Planning: Vision, Mission, Institutional Values
Strategic Management
Indicators, strategic maps, logical framework matrix,
Organizational structure
Organizational culture and climate
Organizational development

Module IV: STRATEGIC MANAGEMENT II
Change Management
Negotiation
Application of Health Informatics
Concept of Health Marketing
Innovation for Health

Module V: FINANCE AND ACCOUNTING
Finance and accounting concepts
Short and long term assets and liabilities
Cost Centers
Definition of Costs and Costing
Management and planning and financial analysis in health care
Health budgets

Module VI: PROJECT EVALUATION
Generalities of Project Appraisal
Capital and interest rate
Present Value Future Value
Project Evaluation Techniques
Formulation and Evaluation of management projects
Project evaluation process and analysis for investment decision and financing systems.

Module VII: MANAGEMENT CONTROL
Generalities of management control
Management control systems
Balance score card, SIS-Q, GRD, ABC

Module VIII: PROCESS MANAGEMENT
Generalities of Process Management
Process Management in the Healthcare Field
Survey and design of processes

Module IX: PEOPLE MANAGEMENT I
Strategic management of people.
Description of positions and functions
Concept of Induction and Orientation to the job.
Recruitment, Selection and Disengagement of personnel.
Competency Management
Performance Evaluation

Module X: PEOPLE MANAGEMENT II
Leadership and Decision Making
Teamwork
Motivation, Coaching, Empowerment
Effective Communication and Conflict Resolution.
Human talent and knowledge management
Outsourcing of services

Module XI: HEALTH QUALITY GENERALITIES
Definition and basic concepts of Quality
Quality Management
Cycle of continuous improvement
Quality assessment and continuous improvement methods
Dimensions of Quality
Law 20.584, Patient's rights and duties.

Module XII: HEALTHCARE QUALITY MANAGEMENT
Quality policy and program in a health care institution.
Regulations in the field of health, development of protocols
Quality Measurement and Monitoring
Quality indicators
Analysis of the results in Quality, decision making.
User Satisfaction, Measurement and Complaints Management

Module XIII: HEALTH CARE SAFETY
Concept of quality in health, magnitude of the problem.
Safety culture in healthcare institutions, prevention and incident management.
Methods of analysis: Root Cause and others.
HCAI as part of Health Quality and Safety.
Health Risk Management

Module XIV: ACCREDITATION OF HEALTHCARE SERVICES
Accreditation Model for Institutional Health Care Providers in Chile
National and international institutions related to quality
Regulatory framework and accreditation process for health institutions.
Accreditation standards for health institutions
Sanitary Authorization and Certification of Specialties.
Current status of Accreditation in Chile

Additional information

Documentation

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